At Éiare Nutrition, we want you to be completely satisfied with your purchase. This policy outlines your rights and our process for returns and refunds.
1. Your Right to Cancel (Consumers)
Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, if you are a consumer (not purchasing for business purposes), you have the right to cancel your order within 21 days of receiving your goods, without giving a reason. The 21-day window begins the day after you receive your order.
2. How to Cancel or Return
To initiate a return or cancellation, contact us within the 21-day window at ciaran@eiarenutritionie.com or WhatsApp +1 312 806 2484. Please include your order reference, your name and delivery address, and (optionally) the reason for return. We will respond within 2 business days with return instructions.
3. Conditions for Return
To be eligible for a return, products must be unopened and in their original sealed manufacturer packaging, in resaleable condition, and the return must be initiated within 21 days of delivery. We cannot accept returns of:
- Opened or partially used products (for food safety reasons)
- Products returned after the 21-day window has expired
- Products damaged due to misuse or improper storage
4. Wholesale Orders
For wholesale buyers (clubs, gyms, leisure centres), the standard consumer cancellation right does not automatically apply. However, we will always consider returns or replacements in good faith where products arrived damaged in transit, an incorrect product was shipped, or products are clearly defective. Please contact us promptly in these cases.
5. Return Shipping
Return shipping costs are the buyer's responsibility unless the product was defective or damaged on arrival, or an incorrect product was sent. In eligible cases, we will arrange and cover return shipping costs.
6. Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–10 business days to your original payment method via Stripe.
7. Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery with your order reference and a photo of the damaged or incorrect item. We will arrange a replacement or full refund at no cost to you.
8. Contact
ciaran@eiarenutritionie.com · WhatsApp +1 312 806 2484.